Hazel Armstrong's California Confections
If something is not right with your order, we want to fix it. Please contact us via email: customercare@hazelarmstrongs.com
We reserve the right to request photo evidence of damage to the packaging and/or to the delivered product in order to provide a refund.
Purchases from retail partners must be returned directly to them.
We may follow up on any concerns that you might have regarding your retail purchase of our products if you notify us about those concerns. However, we do need your proof of purchase and an image of the damaged product, with lot number and expiration date, so we can do this follow up and ensure our product is being stored and sold appropriately at our retail partners.
If for any reason you wish to cancel an existing order, please note we are not able to cancel the order if the order has already been shipped out.
Please do not mail us your purchased confections without a proper return authorization number (claim number), which our customer service department will email you if we authorize a return of your purchase. We are not responsible for returned products that do not have a claim number or for those with a claim number that become lost in transit. For items being returned with a claim number, we advise keeping your tracking number and shipping receipt to follow up with the carrier if necessary.
We can only make changes to an order if the order has not yet been prepared for shipping.
If your Hazel Armstrong’s California Confections product was damaged in transit (broken, melted, bloomed- when the cacao fat separates and the chocolate has a mottled or white appearance, or other concerns), please email us at customercare@hazelarmstrongs.com so we can support you as needed:
Each purchaser is responsible for ensuring the correct shipping address is entered on their order. Each order will receive an email confirmation that includes shipping information. If the address in your order confirmation is incorrect, please notify us immediately. If the address is incorrect and the order has not yet shipped, we may be able to change it, but this is not guaranteed. If the order has shipped and you notice the shipping address is incorrect, we are unfortunately not able to make any changes and are unable to issue a refund. In the event that a package is lost or stolen because of an incorrect address provided by the purchaser, we will not be able to issue a refund.
If an item is missing from the package you receive for your order, submit a claim to us within 48 hours of the confirmation of delivery. (Confirmation of delivery is provided by the carrier's tracking information.) Please email us a description of the missing items at customercare@hazelarmstrongs.com.
Our shipping manager will check the packing slip with the total weight of your order to resolve your discrepancy claim as all items are accounted for in our system. We will contact you about our findings within 24 hours and resolve the problem as necessary as soon as possible.
Over 100 years ago, my grandparents Jim & Hazel turned their love for California agriculture into a business — selling the best locally grown dried fruits and nuts in burlap bags and boxes to customers across the US. Now, using the finest California-sourced ingredients, I joyfully create confections that celebrate our state’s amazing and glorious bounty, and continue my grandparents’ legacy.