Damaged Confections (broken, melted, bloomed, other)

If your Hazel Armstrong’s California Confections product was damaged in transit (broken, melted, bloomed- when the cacao fat separates and the chocolate has a mottled or white appearance, or other concerns), please email us at customercare@hazelarmstrongs.com so we can support you as needed:

1. Notify us within 48 hours of the delivery confirmation that is available to you from the carrier.
2. Give a brief explanation of your concerns, accompanied by photos showing the condition of the packaging of your order and clearly showing the damage to the confections in question.
3. Do not discard the packaging material or your damaged confections as we may need for you to return them, for quality assurance purposes.
4. If you discard the damaged confections and packaging without sending us photos of them that clearly show the problems you are concerned about, we will not be able to submit a claim through the carrier for you and support you in getting your issue resolved in a timely manner.
5. Please do not mail us your purchased confections without a proper return authorization number (claim number). We are not responsible for returned products that do not have a return authorization number (claim number) or for those with a claim number that become lost in transit. For items being returned with a return authorization number (claim number), we advise keeping your tracking number and shipping receipt so you can follow up with the carrier if necessary.

Missing Items

If an item is missing from the package you receive for your order, submit a claim to us within 48 hours of the confirmation of delivery. (Confirmation of delivery is provided by the carrier's tracking information.) Please email us a description of the missing items at customercare@hazelarmstrongs.com.

Our shipping manager will check the packing slip with the total weight of your order to resolve your discrepancy claim as all items are accounted for in our system. We will contact you about our findings within 24 hours and resolve the problem as necessary as soon as possible.